Returns & Exchanges
At Deddy Bears Australia, we want you to be completely satisfied with your spooky companions, which is why we offer a 30-day return policy for items in their original, un-dead condition. If your bear isn't the perfect fit for your collection, we are here to help with a seamless exchange or refund process.
Initiate Your Return
Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack your Deddy Bear in its original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Ship It Back
Affix the provided return label to your package and drop it off at any Australia Post location or authorized shipping center.
Receive Refund or Exchange
Once our warehouse inspects the returned item, we will process your refund to the original payment method or ship out your replacement bear within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing